If you need to hire an HVAC company, it is important to know what you are requesting when you call for service. There may be a fee assessed depending on the type of service you need.
If you need your HVAC professional to spend time diagnosing a problem with your heating and cooling system, then you need a repair service call. In many areas of the country, you will be charged a diagnostic fee. The diagnostic fee pays for the company’s travel expenses to visit your home, their technician’s time, and other company expenses. In most cases, after the diagnosis, you will know the problem and the repair fees associated to fix the problem. You can decide to immediately hire this heating and air conditioning company to repair your system or call other companies.
If you know the problem with your system, you can request a free estimate over the telephone. In this situation, a company can give you repair pricing without spending time and travel expenses diagnosing the problem. Thus no trip or diagnostic fee is charged to give you pricing. Be sure to have paperwork from the original diagnosis handy including the model and serial number of your HVAC system. If you hire this company, they should perform a confirmation diagnosis before performing the repair. You may be able to negotiate whether you are charged a second diagnostic fee.
If you are skeptical of the original diagnosis, and you would like another diagnosis prior to accepting a repair proposal ask for a free second opinion. Some companies will offer a free second opinion as an opportunity to earn your business if these criteria are met:
- You can present the original diagnostic paperwork showing the first company’s diagnosis.
- The free second opinion is performed within a short timeframe after the original diagnosis.
- You hire the company for repairs after the free second opinion.
For a larger project such as replacing an HVAC system, a representative would most likely visit your home to assess details of the project. This visit should be free.